Join Team Flightdocs

• Support the company’s growth initiatives by building and executing marketing automation campaigns within HubSpot, including creative development of email campaigns, targeting segmentation, and performance analysis to support monthly goals
• Collaborate closely with the web developer to execute web content placement for campaign initiatives
• Continually optimize website and HubSpot with content and landing pages that deliver relevant and resourceful information to prospects and customers
• Optimize our presence (A|B testing CTAs, landing pages, and content positioning) across multiple software purchasing tools (Capterra, Software Advice, and others) to drive pre-qualified RFPs to our sales organization
• Design and execute ongoing campaigns to ensure an ongoing stream of reviews from our customer-base, thus improving our placement and ranking within review sites
• Support Sales team with personalized onsite email campaigns
• Build out sequences within our Sales Enablement tool (Outreach) to support follow up on marketing campaign initiatives.
• Monitor and build out ‘playbooks’ within our website chat tool platform (Drift).

• Minimum 1 year experience in digital marketing OR currently enrolled in a Marketing under-grad or graduate program.
• A critical thinker with high-energy and a can-do attitude.
• Understanding of digital (online) marketing ecosystem and all online marketing channels (e.g. Direct, Social Media, Display, Affiliate, E-Mail, Newsletter, SEM, SEO)
• Prior exposure to a service-orientated culture or handling multiple projects concurrently would be regarded highly.
• Comfortable pulling data from various sources and manipulating it in Excel.
• Accessible via web-meetings during working hours.
• WIFI access during working hours.
• Access to a car/ driver’s license.

• A critical thinker with high-energy and a can-do attitude, who has a high level of proficiency in the Microsoft Office Suite, especially Excel.
• Comfortable pulling data from various sources and manipulating it in Excel.
• Desire to maintain strict levels of data hygiene, report on database composition and measure success against established metrics.
• Superior data entry and typing skills.
• Strong analytical skills with a high level of enjoyment and comfort in working with numbers.
• Accessible via web-meetings during working hours.
• WIFI access during working hours.
• Access to a car/ driver’s license.

• Perform market research to determine the size and composition of Flightdocs’ target markets.
• Identify and collect marketing data from trade associations, subscription services and other Internet-based resources.
• Clean and import new data into Salesforce.
• Monitor and report on the quality of new data sources.
• Assess current database to determine gaps in market data.
• Ensure database is properly segmented for marketing campaigns.
• Research and test new software tools to gather market data.
• Learn about Flightdocs’ products, the markets to which they’re sold, the composition of our customer base, and the profiles of our competitors in order to improve the quality of our database.

• Enrolled in a Marketing under-grad or graduate program.
• This role requires an individual who is data-driven, and passionate about analytics, but also understands the marketing field.
• Prior exposure to a service-orientated culture or handling multiple projects concurrently would be regarded highly.

• Present, promote and sell Flightdocs’ solutions to existing and prospective customers
• Generate leads and qualify prospects through outward calling campaigns and on-site visits
• Asses and define customer needs and requirements
• Perform effective on-line demos to prospects
• Close sales and achieve monthly quotas

• Proven sales experience, within aviation industry a plus
• Track record of over-achieving quotas
• Strong communication, negotiation and interpersonal skills
• Self-motivated and driven
• Customer service oriented
• Ability to work in team environment within sales and across other departments

• Recruit and select candidates using phone pre-screening and face to face interviews
• Prepare job descriptions and post in social media, LinkedIn, Universities, etc.
• Process new hires, terminations, and employee changes
• Ensure background and reference checks are completed
• Prepare monthly reports (headcounts, organization charts, weekly updates to Chief of Staff)
• Answer payroll and benefit questions
• Reconcile COBRA benefits monthly
• Adhere to all company policies and procedures
• Maintain high level of confidentiality in all aspects of position

• Associate’s or Bachelor’s degree
• 3-5 years’ experience as HR generalist
• Strong written and verbal communication skills
• Ability to work independently and as part of a team
• 1-2 years’ experience recruiting
• Proficient in computer applications (Windows, Excel, Word)
• Exceptional interpersonal skills – interface with management, employees and accounting staff as required
• Ability to multi-task and work in fast-paced environment

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Research prospects, identify key players and generate interest • Assess and define customer needs and requirements
• Route qualified opportunities to the partner sales executive for further development and closure
• Work with channel partner to build pipeline, follow-up on opportunities and close deals
• Maintain and expand your database of prospects within your assigned territory

• 5+ years of sales experience
• Strong Interpersonal and communication skills
• Pleasant and outgoing personality
• Customer service oriented
• Proven track record of sourcing sales leads and meeting aggressive targets and deadlines
• Experience working with Salesforce or similar CRM
• Knowledge of advertising and sales promotion techniques

• Self-motivated with the ability to work in a fast-paced agile environment
• Have strong problem solving, organizaitonal, communication and analytical skills
• Service Management, Project Management and Inventory Management skills
• Maitain a high level of confidence in various technical and business scenarios
• Troubleshoot and narrow down reported issues, identify root causes, and find creative solutions
• Provide direct technical support to all business departments

• Have a minimum of 2 years of experience working in an enterprise IT environment
• In-depth knowledge and understanding of network administration, Microsoft Windows environments, and core security principles
• Associates degree or Bachelor’s degree in Information Technology or related studies OR • 5+ years of experience in the industry
• Cisco, Microsoft, PMP, and CompTIA certifications are highly recommended, but not required

The IT position will require an individual to work with the following technology on a daily basis:

• Office 365 Admin Portal
• Office 365 Admin Portal
• Microsoft Azure
• Cisco Meraki
• Atlassian
• Windows Server 2016/2019
• VOIP telephone system
• Antivirus software
• Office 2016
• Windows 10, macOS, Linux
• PowerShell, Bash, and Python languages

• Lead and manage event coordination and execution of key Flightdocs and aviation industry events for customers, partners, and prospects. Primary focus includes execution of an annual plan and event budget management to grow event attendees, track and report on cost vs revenue for each event.
• Collaborate with stakeholders to define event objectives – driven by desired outcome – revenue and lead generation.
• Identify and secure speakers, special guests, and/or entertainment for each event.
• Manage and coordinate with all event, collateral, booth material vendor(s) to secure sponsorship agreements, placement and event execution that meets all event milestone deadlines.
• Coordinate with all internal and external stakeholders, including sales, account management, professional services, and customer support to ensure deadlines are met.
• Evaluate and report on industry best practices to support innovative and “fresh” approaches/ideas for Flightdocs events.
• Understand company’s brand/product positioning with the ability to ensure consistent, on brand messaging at events. This includes preparation and/or management of all event marketing communication elements including event videos, event signage, digital components, marketing plan, etc.
• Evaluate event success through analytical and qualitative assessments of set KPIs.
• Examine current processes and refine as required to gain more efficiencies.
• Provide excellent support of our attendees and guests.

• The candidate should possess a strong business acumen and ability to track and report measurable event sucess against pre-determined KPI’s
• BA / BS degree preferred
• Significant experience in event marketing and project management, preferably in the software industry
• Solid understanding of integrated marketing approaches, tactics, and strategy
• 3 years of successfully managing large scale events either at field or regional level
• Must have strong verbal and written communication skills
• Ability to collaborate and develop positive business relationships with all cross functional areas within Flightdocs

• Maintain enterprise application written in C#
• Optimize application for performance and scalability through C#, Entity Framework or SQL Server
• Develop new feature based on stakeholder requirements
• Work with a talented team of web and mobile developers

• 4+ years in software development using C#
• 2+ years in database design using SQL-based database technologies and Entity Framework
• Experience working with ASP.NET Web API services and related technologies (JSON, REST, SOAP, XML)
• Experience working with Git source control
• Understanding of the software development life cycle and sprint-based iterations
• Understanding Event Sourcing, CQRS and/or RabbitMq preferred
• Ideal candidates will have experience in web or mobile development

• Determine operational objectives by studying business functions
• Define project requirements by constructing workflow charts and diagrams; studying system capabilities; writing specifications; identifying project deliverables, phases and elements
• Execute quality assurance and user acceptance testing to ensure software meets Fd’s high standards
• Own the product development backlog to ensure it is actionable and accurately represents the product roadmap
• Meet with stakeholders, customers, and prospects to gather requirements and communicate the benefits of our approach
• Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions

• Bachelor’s Degree in appropriate field of study or equivalent work experience
• Experience working in the aviation field a must. Prefer hands-on experience working in scheduling, dispatch, or operations management at a PART-135 or PART-121 (or equivalent) operation.
• Experience working with software developers and designing software strongly preferred
• Detail oriented, analytical and inquisitive
• Ability to work independently and with others
• Comfortable and confident in occasional customer interactions
• Extremely organized with strong time-management skills

• Create and maintain Android, iPad, and iPhone applications
• Design interfaces usable on multiple screen sizes
• Develop new features based on stakeholder requirements
• Work as a member of an agile development team
• Occasional travel for trade shows or developer conferences limited to one week per month maximum

• 2+ years in software development focused on mobile technologies
• 1+ years in iOS or Android development
• Experience working with web services and API’s. (JSON, REST, SOAP, XML)
• Experience working with source control (Git)
• Understanding of Scrum or Agile methodologies
• Experience with Swift or Xamarin preferred
• C# experience a plus

• Maintain enterprise application written in Angular.js
• Design interfaces usable on multiple screen sizes
• Develop new features based on stakeholder requirements
• Work as a member of an agile development team
• Occasional travel for trade shows or developer conferences limited to one week per month maximum

• Bachelor’s degree or equivalent experience
• Proficient in HTML, CSS, and Javascript
• Proficient with Angular
• Proficient with Bootstrap
• Proficient with Git
• Typescript experience preferred
• C# experience a plus

• Analyze aircraft manuals to ensure airworthiness of aircraft per various regulatory authorities
• Analyze data issues and find solutions while effectively communicating with aircraft operators
• Work directly with operators via phone/email to gather data, gain a deeper understanding of aircraft operation type to solve unique problems that arise during the on-boarding process
• Act as a liaison with the Sales Team and Customer Success Team to manage incoming customers, schedules and expedite on-boarding
• Manage time effectively as priorities change
• Communicate effectively with management and implement new process improvements as needed
• Ensure that all aircraft are accurately released according to the operators approved inspection program

• Experience or education in the aviation field preferred
• Excellent oral and written communication skills
• Proficient in all aspects of Microsoft Office, Adobe and iOS(Apple) products
• Must be extremely detail oriented
• Experience with aircraft maintenance programs is a strong plus
• A proven ability to learn quickly in a fast-paced environment
• Bachelor’s degree (or equivalent in related field) preferred

• Complete short duration, high priority projects to ensure aircraft maintenance records are accurate and compliant
• Act as a subject matter expert on all Flightdocs products
• Train aircraft operators and maintenance personnel on optimal use of the Flightdocs software
• Maintain a positive and professional attitude towards all operators at all times
• Communicate with customers through various channels
• Log record of customer interactions, transactions and comments
• Stop and start projects and handle multiple responsibilities simultaneously
• Handle all customer inquires in a professional fashion and generate resolution with a sense of urgency
• Uphold Flightdocs’ reputation of providing world class customer support

• Excellent communication skills both verbal and written
• Proficiency in all aspects of Microsoft Office, Adobe and iOS(Apple) products
• Must be extremely detail oriented
• Preferred experience with aircraft maintenance programs
• Bachelor’s degree or equivalent industry experience preferred
• A proven ability to learn quickly in a fast-paced environment

• Complete short-duration, high priority projects to ensure aircraft maintenance is accurate and compliant
• Greet and welcome guests as sson as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Ensure office area is tidy and presentable (reception desk, kitchen, meeting rooms, etc), with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Order front office supplies and keep inventory of stock
• Update calendars and schedule meetings
• Arrange travel and accomodations, and prepare vouchers
• Keep update records of office expenses and costs
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
• Document all receptionist processes and work towards continual improvement of all reception operations

• Proven work experience as a Receptionist, Front Office Representative or similar role
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude
• High school degree; additional certification in Office Management is a plus