Join Team Flightdocs
If you have a passion for aviation, a drive toward excellence and an exquisite understanding of what it takes to be the best, join the Flightdocs team and start an exciting career in aviation technology.
Experience the Flightdocs culture.
Current Opportunities
Account Manager
The Account Manager fills a fast paced, unique and dynamic role responsible for developing customer relationships and ensuring that customers are satisfied with all aspects of service and support. The ideal candidate is comfortable working with clients to meet system training and implementation objectives, provide technical and sales support and develop sound business requirements for future feature development. All efforts are expected to be conducted with the goal of ensuring retention and customer loyalty.
Responsibilities
- Ensure that new customers realize a smooth on-boarding process
- Gather feedback from customers and analyze customer data to report back to management and/or development team
- Assist in creating policies and procedures that enhance customer experience
- Provide training to help optimize use of software products based on customer’s business need or business plans.
Qualifications
- Strong interpersonal and communication skills, especially when problem-solving
- Customer Success focused
- Technical aptitude and ability to learn software programs
- Must be willing to travel
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.)
- Proven track record in project management
- Aviation experience not required but preferred
API Developer
Flightdocs is looking for an experienced software developer to join one of the top product development teams in Southwest Florida. Our work consists of defining new experiences for pilots, aviation technicians, and quality inspectors when caring for and operating aircraft. This position will contribute to production quality code through a well-structured tiered technology stack. Teamwork is critical to us, and experience and competency working with other talented developers is a must.
Responsibilities
- Maintain enterprise application written in C#
- Optimize application for performance and scalability through C#, Entity Framework or SQL Server
- Develop new feature based on stakeholder requirements
- Work with a talented team of web and mobile developers
Skills and Qualifications
- 4+ years in software development using C#
- 2+ years in database design using SQL-based database technologies and Entity Framework
- Experience working with ASP.NET Web API services and related technologies (JSON, REST, SOAP, XML)
- Experience working with Git source control
- Understanding of the software development life cycle and sprint-based iterations
- Understanding Event Sourcing, CQRS and/or RabbitMq preferred
- Ideal candidates will have experience in web or mobile development
Business Analyst
Review, analyze and evaluate business systems and user needs from an Aviation Operations perspective to spearhead the development of software solutions. One will need to continually analyze “who, what, and why” in regards to process and software design to formulate the actionable “how and when” for software development implementation.
Responsibilities
- Determine operational objectives by studying business functions
- Define project requirements by constructing workflow charts and diagrams; studying system capabilities; writing specifications; identifying project deliverables, phases and elements
- Execute quality assurance and user acceptance testing to ensure software meets Fd’s high standards
- Own the product development backlog to ensure it is actionable and accurately represents the product roadmap
- Meet with stakeholders, customers, and prospects to gather requirements and communicate the benefits of our approach
- Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions
Skills and Qualifications
- Bachelor’s Degree in appropriate field of study or equivalent work experience
- Experience working in the aviation field a must. Prefer hands-on experience working in scheduling, dispatch, or operations management at a PART-135 or PART-121 (or equivalent) operation.
- Experience working with software developers and designing software strongly preferred
- Detail oriented, analytical and inquisitive
- Ability to work independently and with others
- Comfortable and confident in occasional customer interactions
- Extremely organized with strong time-management skills
Mobile Developer (iOS/Android)
We are seeking a talented developer to create innovative designs and robust functionality for our iOS and Android applications.
Responsibilities
- Create and maintain Android, iPad, and iPhone applications
- Design interfaces usable on multiple screen sizes
- Develop new features based on stakeholder requirements
- Work as a member of an agile development team
- Occasional travel for trade shows or developer conferences limited to one week per month maximum
Skills and Qualifications
- 2+ years in software development focused on mobile technologies
- 1+ years in iOS or Android development
- Experience working with web services and API’s. (JSON, REST, SOAP, XML)
- Experience working with source control (Git)
- Understanding of Scrum or Agile methodologies
- Experience with Swift or Xamarin preferred
- C# experience a plus
Web Developer
We are seeking a talented developer to create innovative designs and robust functionality for our Flightdocs Enterprise web platform.
Responsibilities
- Maintain enterprise application written in Angular.js
- Design interfaces usable on multiple screen sizes
- Develop new features based on stakeholder requirements
- Work as a member of an agile development team
- Occasional travel for trade shows or developer conferences limited to one week per month maximum
Skills and Qualifications
- Bachelor’s degree or equivalent experience
- Proficient in HTML, CSS, and Javascript
- Proficient with Angular
- Proficient with Bootstrap
- Proficient with Git
- Typescript experience preferred
- C# experience a plus
Onboarding Aviation Analyst
Onboarding Aviation Analysts are responsible for the successful enrollment of new aircraft onto Flightdocs using various types of aircraft maintenance compliance documentation. This position requires customer engagement in order to verify and/or request additional information as necessary.
The ideal candidate will be detail oriented, extremely proficient in Microsoft based operating systems, and eager for opportunities to grow. The on-boarding analyst position is located at Flightdocs headquarters in Bonita Springs, FL.
Responsibilities
- Analyze aircraft manuals to ensure airworthiness of aircraft per various regulatory authorities
- Analyze data issues and find solutions while effectively communicating with aircraft operators
- Work directly with operators via phone/email to gather data, gain a deeper understanding of aircraft operation type to solve unique problems that arise during the on-boarding process
- Act as a liaison with the Sales Team and Customer Success Team to manage incoming customers, schedules and expedite on-boarding
- Manage time effectively as priorities change
- Communicate effectively with management and implement new process improvements as needed
- Ensure that all aircraft are accurately released according to the operators approved inspection program
Skills and Qualifications
- Experience or education in the aviation field preferred
- Excellent oral and written communication skills
- Proficient in all aspects of Microsoft Office, Adobe and iOS(Apple) products
- Must be extremely detail oriented
- Experience with aircraft maintenance programs is a strong plus
- A proven ability to learn quickly in a fast-paced environment
- Bachelor’s degree (or equivalent in related field) preferred
Aviation Records Analyst
The Aviation Analyst is responsible for managing the day-to-day interactions with aircraft operators. Analysts will engage with customers via phone, email and screen share sessions to ensure complete customer satisfaction. Analysts will also be responsible for reviewing and processing maintenance compliance information on behalf of our aircraft operators. The ideal candidate is looking for career opportunities with a fast based, aggressive and growing company. The Aviation Analyst position is located at Flightdocs headquarters in Bonita Springs, FL.
Responsibilities
- Complete short duration, high priority projects to ensure aircraft maintenance records are accurate and compliant
- Act as a subject matter expert on all Flightdocs products
- Train aircraft operators and maintenance personnel on optimal use of the Flightdocs software
- Maintain a positive and professional attitude towards all operators at all times
- Communicate with customers through various channels
- Log record of customer interactions, transactions and comments
- Stop and start projects and handle multiple responsibilities simultaneously
- Handle all customer inquires in a professional fashion and generate resolution with a sense of urgency
- Uphold Flightdocs’ reputation of providing world class customer support
Skills and Qualifications
- Excellent communication skills both verbal and written
- Proficiency in all aspects of Microsoft Office, Adobe and iOS(Apple) products
- Must be extremely detail oriented
- Preferred experience with aircraft maintenance programs
- Bachelor’s degree or equivalent industry experience preferred
- A proven ability to learn quickly in a fast-paced environment
