Careers

Join a dynamic team of technical specialists innovating the aircraft industry. Flightdocs™ is the industry leader in providing state-of-the-art aircraft maintenance management solutions in the US and abroad. Founded in 2003, the company has a 15 year history of growth through innovation and service. We put our customers at the forefront of everything we do. Join the team who was first to market with a web-based application, electronic signatures and mobile applications. If you like being challenged and rewarded for your efforts, then Flightdocs is the company for you.

Sales Development Representative

Flightdocs is looking for a Sales Development Representative who will play a fundamental role in helping achieve revenue growth objectives. A successful candidate is comfortable conducting outward calling campaigns, working with channel partners, generating interest, and qualifying prospects.

Responsibilities

  • Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
  • Research prospects, identify key players and generate interest
  • Assess and define customer needs and requirements
  • Route qualified opportunities to the partner sales executive for further development and closure
  • Work with channel partner to build pipeline, follow-up on opportunities and close deals
  • Maintain and expand your database of prospects within your assigned territory

Skills and Qualifications

  • Strong interpersonal and communication skills
  • Pleasant and outgoing personality
  • Customer service oriented
  • Proven track record of sourcing sales leads and meeting aggressive targets and deadlines
  • Experience working with Salesforce or similar CRM

Regional Sales Representative

Flightdocs is looking for a driven sales professional with a proven track record of success.

Responsibilities

  • Present, promote and sell Flightdocs’ solutions to existing and prospective customers
  • Generate leads and qualify prospects through outward calling campaigns and on-site visits
  • Research prospects, identify key players and generate interest
  • Assess and define customer needs and requirements
  • Supply management with reports on customer needs, competitive activities, and potential for new products and services
  • Maintain and expand client database within assigned territory
  • Perform effective online demos to prospects
  • Close sales and achieve quarterly quotas
  • Keep abreast of best practices and promotional trends

Skills and Qualifications

  • Proven sales experience, within aviation industry a plus
  • Track record of over-achieving quotas
  • Experience working with Salesforce or similar CRM
  • Familiarity with different sales techniques and pipeline management
  • Strong communication, negotiation and interpersonal skills
  • Self-motivated and driven
  • Customer service oriented
  • Ability to work in team environment within sales and across other departments

Sales Administrative Assistant

The Sales Administrative Assistant provides administrative support to the Sales organization. The ideal candidate is self-motivated and capable of managing their workload and prioritizing tasks in a fast-paced environment.

Responsibilities

  • Follow-up with customers and prospects on next steps in the sales process
  • Gather information, make appointments and answer calls
  • Update CRM with activity including meeting dates, conversation notes and other important information
  • Gather and complete all needed documentation as required to include quotes and contracts

Skills and Qualifications

  • Strong interpersonal and communication skills, both written and verbal
  • Ability to create, compose, and edit written materials
  • Pleasant and outgoing personality
  • Customer service oriented
  • 5-7 years of business experience
  • Experience working with Salesforce or similar CRM preferred
  • College degree preferred
  • Sales background a plus

Product Support Specialist

The Product Support Specialist will be responsible for developing customer relationships that promote retention and loyalty. The ideal candidate is comfortable making dozens of calls per day, working with clients, many times to provide technical support with the goal of keeping the customer satisfied with the business products.

Responsibilities

  • Work to ensure customers are satisfied with services they receive and to improve upon areas of dissatisfaction
  • Gather feedback from customers and analyze customer data to report back to management and/or development team
  • Assist in creating policies and procedures that enhance customer experience
  • Provide training to help optimize use of software products based on customer’s business need or business plans

Skills and Qualifications

  • Strong interpersonal and communication skills, especially when problem-solving
  • Customer service focused
  • Technical aptitude and ability to learn software programs
  • Must be willing to travel
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.)
  • Proven track record in project management

Aviation Analyst

Opportunities exist for customer-focused, energetic, aviation experienced analysts to join our team.

Responsibilities

  • Complete short-duration, high priority projects to ensure aircraft maintenance is accurate and compliant
  • Manage client expectations and respond effectively to customer requests
  • Document and manage deliverables against an established schedule
  • Train aircraft operators and maintenance personnel on optimal use of the software
  • Occasional travel to customer sites

Skills and Qualifications

  • Experience or education in the aviation field
  • A bachelor’s degree is preferred
  • Excellent communication skills
  • Proficiency in all aspects of Microsoft Office, Adobe and iOS (Apple) products
  • A proven ability to learn quickly in a fast-paced environment

Web Developer

We are seeking a talented developer to create innovative designs and robust functionality for our Flightdocs Enterprise web platform.

Responsibilities

  • Maintain enterprise application written in Angular.js
  • Design interfaces usable on multiple screen sizes
  • Develop new features based on stakeholder requirements
  • Work as a member of an agile development team
  • Occasional travel for trade shows or developer conferences limited to one week per month maximum

Skills and Qualifications

  • Bachelor's degree or equivalent experience
  • Employee required to work in our Bonita Springs, FL office
  • Proficient in HTML, CSS, and Javascript
  • Proficient with Angular
  • Proficient with Bootstrap
  • Proficient with Git
  • Typscript experience preferred
  • C# experience a plus

Mobile Developer (iOS/Android)

We are seeking a talented developer to create innovative designs and robust functionality for our iOS and Android applications.

Responsibilities

  • Create and maintain Android, iPad, and iPhone applications
  • Design interfaces usable on multiple screen sizes
  • Develop new features based on stakeholder requirements
  • Work as a member of an agile development team
  • Occasional travel for trade shows or developer conferences limited to one week per month maximum

Skills and Qualifications

  • 2+ years in software development focused on mobile technologies
  • 1+ years in iOS or Android development
  • Experience working with web services and API's. (JSON, REST, SOAP, XML)
  • Experience working with source control (Git)
  • Understanding of Scrum or Agile methodologies
  • Experience with Swift or Xamarin preferred
  • C# experience a plus

API Developer

Flightdocs is looking for an experienced software developer to join one of the top product development teams in Southwest Florida. Our work consists of defining new experiences for pilots, aviation technicians, and quality inspectors when caring for and operating aircraft. This position will contribute to production quality code through a well-structured tiered technology stack. Teamwork is critical to us, and experience and competency working with other talented developers is a must.

Responsibilities

  • Maintain enterprise application written in C#
  • Optimize application for performance and scalability through C#, Entity Framework or SQL Server
  • Develop new feature based on stakeholder requirements
  • Work with a talented team of web and mobile developers

Skills and Qualifications

  • 4+ years in software development using C#
  • 2+ years in database design using SQL-based database technologies and Entity Framework
  • Experience working with ASP.NET Web API services and related technologies (JSON, REST, SOAP, XML)
  • Experience working with Git source control
  • Understanding of the software development life cycle and sprint-based iterations
  • Understanding Event Sourcing, CQRS and/or RabbitMq preferred
  • Ideal candidates will have experience in web or mobile development

Quality Analyst

Flightdocs is looking for a Quality Analyst to develop and execute exploratory tests as well as automated tests in order to ensure product quality.

Responsibilities

  • Estimate, plan, and coordinate test activities
  • Identify, create, and follow-up on defects
  • Perform smoke, functional, regression, load, and performance testing, using both manual and automated test methods
  • Review requirements and provide feedback
  • Create manual test plans
  • Write and maintain automated UI tests using Selenium
  • Work closely with development team and stakeholders to ensure system quality

Skills and Qualifications

  • Bachelor's degree or equivalent work experience
  • Proven working experience in software quality assurance
  • Strong knowledge of software QA methodologies, tools, and processes
  • Experience in writing clear, concise and comprehensive test plans and test cases
  • Hands-on experience with black box testing
  • Hands-on experience with automated testing tools
  • Understanding of Scrum or Agile methodologies
  • Experience with performance and/or security testing preferred

Associate Systems Administrator / Help Desk

Flightdocs is the industry leading SaaS company providing aircraft maintenance tracking solutions for customers around the globe. With the increase of business growth, we are seeking a results-driven individual to join the information technology team. The team is responsible for providing infrastructure support for critical business systems and applications that are part of a hybrid environment utilizing cutting-edge technologies. The position is open for a Junior Systems Administrator who will aid in all aspects of local network and SaaS systems including support of: installing and maintaining hardware and software, troubleshooting network problems, providing end-user support, performing system backups and data recovery, monitoring and optimizing systems software, assure systems are reliable and data is secure, and providing end-user Help Desk support.

Responsibilities

  • Act as primary Help Desk Technician for all user requests
  • Maintain strong focus on quick response and reporter satisfaction
  • Resolve questions or dispatch calls for later resolution
  • Research answers to questions
  • Provide status updates
  • Maintain how-to guides and documentation across all systems
  • Install and maintain PCs, printers, and other supporting network equipment
  • Install, support, and provide general assistance to users of PC applications including word processors, spreadsheets, graphics packages, internal software systems, electronic mail, and communications
  • Proficient in Active Directory user administration
  • Familiar with Microsoft Office365 and Exchange Online
  • Consult with users to define hardware, software and network system requirements based on business requirements
  • Perform all other duties as assigned

Skills and Qualifications

  • Bachelor's degree in Computer Science or related field, with two or more years of related experience or a combination of education and experience
  • Minimum two years of experience with operating systems and PC LAN environments including Windows 7, Windows 10, and Server 2012, Server 2016, OSX, Linux
  • Minimum two years of experience supporting PC-based applications and working in a help desk environment
  • CompTIA or Microsoft certifications are preferred, or demonstrated knowledge
  • Strong verbal and written skills with extensive experience interfacing with end-users
  • Strong understanding of systems administrator tasks for above noted environments
  • Ability to understand general networking concepts and to do basic configuration of servers
  • Must be well-organized, self-motivated, goal-oriented, and self-disciplined
  • Strong interpersonal skills

Development Infrastructure Engineer

This position is responsible for configuring and supporting cloud and local infrastructure, processes, and automated routines that support and enhance software development.

Responsibilities

  • Work closely with software development team to automate development tasks and increase efficiency
  • Understand and optimize software development build and deployment processes
  • Architect, document, and implement cloud infrastructure and supporting systems using multiple providers and technologies
  • Assist in enforcing, configuring, and auditing systems to ensure that security best practices are in place
  • Experiment with new systems and technologies to create proof-of-concept demonstrations to aid product development

Skills and Qualifications

  • 2+ years of professional experience as a software developer, network engineer, systems administrator, or similar position
  • Extensive on-the-job experience with AWS required
  • Experience with build and deployment systems like Jenkins, Travis, CircleCI, or Octopus Deploy required
  • Experience with load balancers, scaling groups, object storage, virtual machines, logging systems, containerization, and advanced networking required
  • Experience administering Windows Server and Linux environments desired
  • Experience with configuration systems like Ansible, Chef, Puppet, or Cloudformation desired
  • Experience with Docker desired
  • Familiarity or experience with several of the following development technologies: JavaScript, TypeScript, Angular, C#, .NET Framework, Python, SQL, BASH

Bookkeeper

The bookkeeper will work directly with accountants and will be responsible for performing a number of accounting and HR responsibilities. The ideal candidate is highly self-motivated, professional, and capable of managing their workload and prioritizing tasks in a fast-paced corporate environment. The main duties include assisting with payables, receivables, financial reporting and human resources.

Responsibilities

  • Approval and logging of payables
  • Balance credit card statements
  • Create regular reports and update internal databases
  • Assist with receivables research and invoicing
  • Assist with creating financial reporting
  • Facilitate internal communication of financial reports
  • Manage phone calls and emails
  • Respond promptly to managers’ queries
  • Assist in on-boarding of new hires

Skills and Qualifications

  • Proven work experience in accounting and/or human resources
  • Knowledge of office procedures
  • Solid experience with office management systems, accounting software and MS Office
  • Familiarity with online calendars and cloud systems
  • Experience using office equipment, including printers and fax machines
  • Strong communication skills (via phone, email and in-person)
  • Experience exercising discretion and confidentiality with sensitive company information
  • Excellent organizational skills with an ability to think proactively and prioritize work
  • Experience with project management and proven track record of meeting deadlines

Executive Administration Assistant

The Executive Assistant will work directly with C-level executives and will be responsible for performing a number of administrative duties. The ideal candidate is highly self-motivated, professional, and capable of managing their workload and prioritizing tasks in a fast-paced corporate environment. The main duties include scheduling meetings, making travel arrangements and organizing daily calendars.

Responsibilities

  • Coordinate daily calendars of senior managers
  • Plan appointments and events
  • Act as the point of contact between executives and employees/clients
  • Direct meetings with vendors
  • Create regular reports and update internal databases
  • Make travel arrangements
  • Manage phone calls and emails
  • Respond promptly to managers’ queries
  • Facilitate internal communication (e.g. distribute information and schedule presentations)

Skills and Qualifications

  • Proven work experience as a Senior Executive Assistant, Executive Administrative Assistant or similar role
  • Knowledge of office procedures
  • Solid experience with office management systems, ERPs and MS Office
  • Familiarity with online calendars and cloud systems
  • Experience using office equipment, including printers and fax machines
  • Strong communication skills (via phone, email and in-person)
  • Experience exercising discretion and confidentiality with sensitive company information
  • Excellent organizational skills with an ability to think proactively and prioritize work
  • Experience with project management and proven track record of meeting deadlines

Join Our Team